Organizations often opt for technology solutions that address the most immediate and pressing problems. And banks, like many customer-facing industries, find that these fast fixes often result in tradeoffs that erode the customer experience, particularly in physical branches.
Dr. Seong Boon Ngoo, global banking general manager for Intel’s Internet of Things Group, and Sandeep Varma, head of innovation at DBS Bank, talk about the evolution of the bank branch pushed by younger, media-savy consumer behavior. They also discuss consumer expectations into digitalization, self-service capabilities, and on-demand services.
Organizations often opt for technology solutions that address the most immediate and pressing problems. And banks, like many customer-facing industries, find that these fast fixes often result in tradeoffs that erode the customer experience, particularly in physical branches.
Dr. Seong Boon Ngoo, global banking general manager for Intel’s Internet of Things Group, and Sandeep Varma, head of innovation at DBS Bank, talk about the evolution of the bank branch pushed by younger, media-savy consumer behavior. They also discuss consumer expectations into digitalization, self-service capabilities, and on-demand services.