With the sudden rise of remote and hybrid work environments, IT Ops teams have deftly pivoted to meet the business technology needs of a work-from-home workforce. In this Intel paper, discover what IT Ops leaders say is working, what they see as pitfalls, and what's coming next.
How IT Ops Makes It Happen
IT Ops leaders have embraced innovation and streamlined their processes in order to make work environment transformation possible. In this Intel paper, find out what challenges IT Ops leaders say they are facing and what they see coming next:
63% of IT Ops leaders said they’re still working remotely and 45% of their users are as well.
39% said they are working more hours and work-life balance has gotten harder; 59% said being available 24/7 is a challenge.
To adapt to shifting technology needs, IT Ops is accelerating technology adoption (44%) and providing better at-home tools (56%). But a hybrid workplace adds new hurdles.
More than half of our survey respondents (56%) said they have deployed virtual desktops to overcome the challenges of remote fleet management and shared offices.
Perhaps one of the most surprising findings from the survey is that more than half (54%) of IT Ops leaders said it’s now easier to get work done.
Two-thirds (64%) said the team culture is better than it was 18 months ago, and a whopping eight out of 10 (82%) said team collaboration is working well.
Get the Paper
This Intel paper explores how IT Ops leaders have responded to the great workplace transformation, what they say is working, what’s not working, their biggest challenges, their changing role, and how they see the future.
5 Key Takeaways
The workplace is every place. When it comes to supporting a remote workforce, respondents cited many challenges that remain.
IT Ops’ role has expanded but so have user expectations. Executive management’s view of IT Ops’ role is more positive than it was 18 months ago. On the flip side, users’ patience with technical support is waning.
Technology needs have shifted. Better at-home collaboration technology has pushed users’ experience expectations higher. When they head back to the office, they also expect more from the conference room technology.
IT Ops has adopted innovative solutions. Remote fleet management pushed IT Ops to deploy new technologies and processes like virtual desktop solutions, better WFH collaboration tools, extended support, and remote new hire integration.
Work is working better. When it comes to the IT Ops teams’ own work experience, the team culture is better than 18 months ago, and process improvements have made their jobs easier for most.