Enabling the Service Delivery Platform of the Future
Expectations have changed. Customers today want more-convenient, frictionless shopping options; immediate and up-to-date information about products and services; and personalized experiences based off their preferences and behavior.
This shift is accelerating innovation and pushing businesses to provide customers with new ways to interact with their brand. Many are using interactive kiosks as the platform to meet customer needs, improve bottom-line results, offer additional service options, and help address safety and health concerns.
Intel and our partners are creating the kiosk technologies and solutions that enable businesses and organizations to transform how they operate and deliver engaging customer experiences.
Kiosk Applications Across Industries
Digital transformation is required to meet rapidly changing customer needs but takes time and may be best delivered through a series of improvements to high-value touchpoints. No matter what stage of the journey a business is on, Intel and our partners provide kiosk technologies that delight customers, guests, and shoppers.
Take a closer look at the benefits businesses across industries are realizing with interactive kiosk solutions that engage customers through innovative use cases.
Frequently Asked Questions
Kiosks are interactive terminals that can provide users with information or services or enable transactions. Kiosks consist of specialized hardware, software, display technologies, and other components, like receipt printers or payment receivers. Kiosk technology may include a responsive touchscreen that allows a user to make a series of selections through physical touch, such as an airport self-service kiosk or an interactive directory at a store. If a kiosk is embedded with touchless technology, users are able to make selections through voice- or gesture-based interactions or complete purchase transactions through direct object detection without requiring physical touch.
Kiosks provide customers with a convenient, frictionless way to do business. They empower customers to find products, services, and information as well as perform self-checkout with speed and accuracy. Kiosks can help businesses connect and engage with customers, automate repetitive employee tasks and processes, enable new revenue streams, and—when integrated with advanced technologies—gather near-real-time data for business intelligence.