Intel® Compute Stick - No Boot Troubleshooting Wizard
Welcome to the No Boot / No Power / No Display Troubleshooting Wizard for Intel® Compute Sticks.
Use this step-by-step wizard to help you fix the issue if your Intel Compute Stick won't start properly.
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There is NO power (the LED is not lit up)
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There IS power (LED is lit up)
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Thank you for using this troubleshooting wizard to resolve the problem!
We recommend you check Intel's support website first whenever you need assistance with an Intel product.
We're sorry you were not able to fix the problem by using this troubleshooting wizard. It is possible that your Intel Compute Stick is defective.
Please contact Intel Customer Support for more help.
For the best customer support experience, be ready to provide the following information:
- SA# and serial number (found on the label on the Intel Compute Stick)
- Exact symptoms of the problem
- What you have already tried
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Yes
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No
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If the TV or monitor has multiple video inputs, make sure you select the correct source. This selection is usually made through an INPUT or SOURCE button on the display's remote control device.
Did you recently make BIOS setting changes that may have triggered this no boot situation?
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Yes
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No
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Restore BIOS settings to factory defaults:
1. Press F2 during boot to enter the BIOS Setup.
2. Press F9 to set defaults.
3. Press F10 to Save and Exit.
After restoring factory defaults, is the problem fixed?
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Yes
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No
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Try a BIOS Recovery using the latest BIOS version available for your Intel Compute Stick from Intel’s Download Center.
Warning: Before performing a BIOS recovery, make note of any customized BIOS settings you have so that you can restore them after the recovery is complete.
After performing a BIOS recovery, is the problem fixed?
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Yes
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No
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- If the Intel Compute Stick is connected to a TV through an AV receiver, try connecting directly to the TV instead.
- If you are using a video adapter/dongle (like HDMI-to-VGA), try connecting to a monitor that allows straight-through connection (HDMI-to-HDMI) with a single cable.
The video cable you are using might be defective. Try a different one.
If your TV contains firmware, check with the TV manufacturer for a firmware update.
If you are using an AV receiver, check with the manufacturer for a firmware update.
After making sure the input source on your TV or monitor is set for the correct input from the Intel Compute Stick, is the problem fixed?
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Yes
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No
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After connecting the Intel Compute Stick directly to the TV or monitor, is the problem fixed?
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Yes
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No
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After connecting a different cable, is the problem fixed?
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Yes
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No (or I don't have one to try)
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After updating the firmware on the TV or AV receiver, is the problem fixed?
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Yes
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No (or there is not a firmware update available for my TV or AV receiver)
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The first step is to see if the Intel Compute Stick is getting power.
Lack of video on a monitor does not tell you if there is power to the device. You must check the unit itself.
How to check:
1. Connect the Intel Compute Stick to the HDMI port on your TV or monitor.
2. Connect peripherals (monitor, mouse, keyboard).
3. Plug in AC power and press the power button.
4. Check the status of the LED.
Check the AC power connections, both to the wall and to the power strip if you are using one.
If you are using a power strip, do not assume the socket you plugged the Intel Compute Stick into is working.
Power strips can have individual defective outlets, and working outlets have been known to fail for no particular reason.
How are you powering the device?
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It is plugged into an AC power source
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It is plugged into a USB port on the TV or monitor
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The USB port might not provide enough power for the Intel Compute Stick.
Use the power adapter and cord that were included in the box and plug into a AC power source.
After switching to an AC power source, is the problem fixed?
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Yes
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No
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What do you see on the TV or monitor?
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Nothing shows on the display.
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There is a message about No Signal, No Source, or No Input.
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The power adapter that came with the Intel Compute Stick may be defective.
Test your power adapter on a known good Intel Compute Stick - OR - try a different power adapter, if you have one available.
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Yes
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No (or I don't have a different adapter to try)
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