How do I fix Functionality Issues for Intel® Driver & Support Assistant (Intel® DSA)?

Documentation

Troubleshooting

000056652

09/28/2020

Common reasons why the Intel® Driver & Support Assistant isn't finding your hardware

  1. You have an older component.
  2. Your component is discontinued or isn't supported.
  3. You have a component not produced by Intel.
  4. You have a customized graphics driver pre-installed by the computer manufacturer.
  5. The component isn't in our database.
Note This application is supported on Windows* 7, Windows 8, Windows 8.1, and Windows® 10 using Chrome*, Firefox*, or Edge* (version 44.17763/18.17763 or newer) browsers. Intel® Driver & Support Assistant should work on Windows Vista*, but we don't do any validation on that OS.

To find links to other computer manufacturer’s support websites

Some computer manufacturers install custom drivers.

Viewing common user issues related to the Intel® DSA application

Browse through the Communities Forum to see if other users have posted similar issues.

Resolving issues with Intel® Driver & Support Assistant and the Microsoft Edge* Browser

If you receive an error message trying to view Intel® Driver & Support Assistant in Microsoft Edge*, try the following troubleshooting steps:

  1. Ensure you are using Edge* (version 44.17763/18.17763 or newer). Look here to find out how to check your version of Edge*.
  2. Type about:flags in the browser url bar, and hit enter.
  3. Make sure that Allow localhost loopback is checked.
  4. Even if it is checked, sometimes toggling the checkbox will cause Intel® Driver & Support Assistant to work again. To toggle:
    1. Uncheck Allow localhost loopback.
    2. Close Edge.
    3. Re-open Edge.
    4. Check Allow localhost loopback.
    5. Close and re-open Edge.
    6. Launch Intel® Driver & Support Assistant.

Two methods to resolve upgrade problems with the Intel® Driver & Support Assistant

Option 1

  1. Uninstall Intel® DUU or Intel® DSA via Control Panel.
  2. Delete all old log files from C:\ProgramData\Intel\DSA.
  3. Uninstall Intel® Computing Improvement Program or Intel® Product Improvement Program via Control Panel.
  4. Restart the system.
  5. Go directly to Download Center and do a fresh install of Intel® DSA.

Option 2

  1. If Intel® DSA will still not install or errors about missing files are seen, utilize the Intel® DSA Uninstaller.
  2. Go directly to Download Center and do a fresh install of Intel® DSA.

If this doesn't resolve the upgrade issue, assist our developers to improve the tool by sending any screenshots of the error and the last DSAUninstaller.log (You can find the location of the log file in File Explorer by searching for it by DSAUninstaller.log, and then to be sure and send back the most recently dated log). You can send the files to us via an Intel Communities post or by contacting Intel Support.

Related topics
Intel® Driver & Support Assistant FAQ
How do I Resolve Intel® Driver & Support Assistant (Intel® DSA) Error Messages?
I've looked through these Intel® Driver & Support Assistant (Intel® DSA) Troubleshooting Questions and I don't see my Issue. What's my Next Step?