Unable to access or play 4K video on Netflix

Documentation

Troubleshooting

000030192

07/23/2020

In order to successfully access and play 4K video content via Netflix, your computer environment must meet the following requirements:

  1. Display (TV or monitor) supporting 4K@60hz.
  2. HDMI cable and HDMI ports (display and computer) must be HDCP 2.2 certified.
  3. A Netflix plan that supports streaming in Ultra HD.
  4. A steady Internet connection speed of 25 megabits per second or higher.
  5. Streaming quality set to Auto or High.
  6. An HEVC Video Extension must be installed. This enables compatible Windows® 10 devices to play video using the HEVC format in any app, including 4K and Ultra HD content.

Sources:
HEVC Video Extensions
Can I stream Netflix in Ultra HD?
I'm not seeing Ultra HD 4K titles when I browse Netflix

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Related topics
Understanding the Basics of 4K, Ultra High Definition, UHD, and 4K UHD