Warranty Information for Intel® Solid State Drives and Modules

เอกสาร

การรับประกันและ RMA

000005681

11/19/2018

You don't need to register your Intel® Solid State Drive or Intel® Optane™ memory to obtain return material authorization (RMA).

To review your warranty, see Memory and Storage Limited Warranties.

To begin the warranty process, follow the instructions below.

Click or the topic for details:

1. Check if your Intel® SSD or module is still under warranty
  1. Go to the Warranty Information page.
  2. Under Product Type, select Memory and Storage.
  3. Enter the unique serial number as listed on the label: SN or ISN (see images below for examples).
  4. Click Check Products.
  5. If your product is covered under warranty, click Request support for selected product to start the RMA process.
2. Provide the following information to request warranty

Gather and provide the following information about your Intel® SSD or Intel® Optane™ memory module:

  • Serial number (SN or ISN)
  • SA number
  • Proof-of-purchase

After collecting the information above, proceed to Warranty Information to complete the request.

The drive summary in the Intel® SSD Toolbox has the SN and model number. See your drive's label for the SA number. See label examples for where to find the serial and SA number.

Other helpful information you might provide in your warranty request:

  • Model number
  • Description of the symptoms or problem
  • Troubleshooting steps you've taken

Label examples:

Intel® Optane™ memory module label
Memory Module
Intel® Solid State Drive labels
Intel Solid State Drive
Intel Solid State Drive
Intel Solid State Drive
3. After submitting your RMA request

When you submit your request, a customer service agent works with you. They check if your memory module or drive is eligible for a return material authorization (RMA) replacement. For eligible products, the agent creates an RMA request for you and includes the RMA number in a system-generated email message. The email includes shipping instructions for returning your drive.

Read the shipping instructions thoroughly for where to ship your Intel® SSD or Intel® Optane™ memory module.

  • Shipping the Intel Optane memory module:

    In Windows*, disable the Intel Optane memory module. See the Intel® Optane™ Memory User and Installation Guide for more information. If the module is no longer seen in the operating system, and you're unable to disable through the steps detailed in this guide, then:

    1. In the System BIOS under Intel® Rapid Storage Technology, locate and select the listing for the Intel® Optane™ memory module in your system.
    2. Select either Reset to Non-Optane Mode or Deconcatentate and don't select Preserve User Data. Options available are dependent on the state of the drive in your system.
      Note Consult the vendor of your motherboard for the user guide to locate these settings.
    3. Remove any brackets, cables, and accessories from the SSD before shipping. We can't return these items.
  • Shipping Intel SSDs:
    1. Back up your SSD and erase the drive before shipping.
    2. Remove any brackets, cables, and accessories from the SSD before shipping. We can't return these items.
 
Related topics
Intel® SSD Toolbox
Intel® SSD Firmware Update Tool
Solid State Drive Support Community