Technology can have an outsize impact on employee experience—driving satisfaction, retention, and recruiting. Download this Forrester paper to learn how technology-based EX initiatives can improve bottom line performance.
Happier Employees for Exceptional Customer Service
Engaged employees are productive employees—and technology is a major component of employee experience (EX). In this Forrester Consulting paper, commissioned by Intel and Lenovo, explore how EX initiatives are expanding to drive revenue and satisfaction:
50% of employees today report their PC device is out of date or insufficient.
77% of employees note their PCs are critical to engagement and daily work.
ITDMs plan to spend nearly 25% of IT budget on EX initiatives by 2022.
Get the Paper
This commissioned paper conducted by Forrester Consulting—based on customer interviews and survey responses— can help technology leaders clarify their EX needs and focus EX initiatives to drive more business value.
Discover Forrester’s Recommendations for IT Decision Makers, Including:
Reframe employee-facing technology costs as EX investments.
Invest in new, modern PC devices to promote engagement.
Involve employees in the PC device purchase process.
Stop underbuying laptops or risk poor employee satisfaction.
The employee experience is absolutely key in terms of attracting and retaining the best, optimal people. Companies have to work harder at getting and retaining really good people.
Good technology is foundational to employee experience and satisfaction. It gives them back time to think of the bigger pieces of the job, rather than just the routine transactions.